Privacy Policy

What personal information do we collect?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, city/state/zip code or other details to help you with your online experience.

When do we collect information?

We collect information from you when you fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, provide your email address or phone number or any other contact information, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• —To contact you regarding scheduling, class reminders, promotions, specials, or in other ways related to the KickHouse business;
• —To provide to third parties that may contact you on behalf, in connection with the KickHouse business;
• —To administer a contest, promotion, survey or other site feature; and/or
• —To send periodic emails regarding your order or other products and services.

How We Share Your Information

Some of the above uses of your information may involve sharing collected data with third parties, including service providers, affiliates and other partners. Specifically, we may share your information:

• —As Requested or Consented to by You. We may share information collected through our Services if you specifically request it, whether through the Services or through other channels.
• —With Our Affiliates. We may share your information between and among affiliated KickHouse companies.
• —With Our Franchisees. We may share information collected through our Services with a franchisee studio location that you have used or in which you have expressed an interest. If a franchisee sells or otherwise transfers its franchise, we will transfer member information controlled by the outgoing franchisee to the successor franchisee. These franchisees may be permitted to use your information for their own marketing purposes, excluding your mobile telephone number and text messaging opt-in data and consent, which may be used only to send communications you have requested or consented to receive.
• —With Third-Party Vendors. We may share information collected through our Services with third-party vendors who act for us or on our behalf. For example, we use third-party vendors to design and manage the Website, and we contract with a third-party vendor to manage and operate the studio management technology platform. These third-party vendors may need information about you to perform their functions for us.
• —With Other Carefully Selected Business Partners. From time to time, we may share your information with selected third parties for their own marketing purposes. For example, we may partner with third parties to sponsor contests or other promotions, and we may share with these third parties the information you submit to us to participate in the contest or take advantage of the promotion. Before doing so, however, we may offer you the opportunity to “opt out” or “opt in,” as required by applicable law. This does not apply to mobile telephone numbers or text messaging opt-in data and consent, which we never share with third parties for their own marketing purposes.
• —In Aggregate or De-Identified Form. We may share aggregate or de-identified information with third parties so they can better understand our user base; this information does not personally identify you.
• —As Part of a Business Transfer. If we or our affiliates are or may be acquired by, merged with, or invested in by another company, or if any of our assets are or may be transferred to another company, we may transfer the information we have collected about you to the other company.
• —To Comply with Applicable Laws. We may disclose your information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order, a subpoena, or a law enforcement request.
• —To Protect our Rights and/or the Rights of Others. We may also disclose your information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of our Services; or to protect our own rights or property or the rights, property or safety of our users or others.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties. Mobile telephone numbers and message content may be shared with franchisee studios, vendors, and service providers only to the extent necessary to deliver the calls and text messages you have consented to receive.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• —Understand and save user's preferences for future visits;
• —Keep track of advertisements; and
• —Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

Turning cookies off

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser's "Help" menu to learn the correct way to modify your cookies.

If you disable cookies, some features of our website may be disabled. It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your PII unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We do not include or offer third party products or services on our website.

Do not track signals

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

It's also important to note that we do not allow third party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will notify users of our website within seven (7) business days should a data breach occur.

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to send information, promotions, marketing information, business information, respond to inquiries, and/or other requests or questions; to market to our mailing list or continue to send emails to our clients after the original transaction has occurred; and to share your information with our third party providers to market our business to you.

To be in accordance with CAN-SPAM we agree to:

• —Refrain from using false or misleading subjects or email addresses;
• —Identify the message as an advertisement in some reasonable way;
• —Include the physical address of our business or site headquarters;
• —Monitor third party email marketing services for compliance, if one is used;
• —Honor opt-out/unsubscribe requests quickly; and
• —Allow users to unsubscribe by using the link at the bottom of each email. Once a user unsubscribes, they will be promptly removed from ALL correspondence.

Terms of service for SMS communications

Information obtained as part of the SMS consent process will not be shared with third parties.

If you have consented to receive text messages from KickHouse, you may receive text messages related to boutique studio fitness classes — for example, updates regarding membership, scheduling, studio closures or other relevant information.

Message and data rates may apply. Messaging frequency may vary. You can opt-out at any time by texting "STOP". For assistance, text "HELP" or visit our privacy policy page at thekickhouse.com/privacy-policy.

Contacting us

If there are any questions regarding this privacy policy, you may contact us at info@thekickhouse.com.